Frequently Asked Questions
Everything you need to know about your Route One experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those who need their gear faster.
What is your return policy for skateboards and hardware?
You can return any unused item in its original packaging within 30 days. Please note that once a skateboard has been assembled or gripped, it cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How can I track my order?
Once your order has dispatched, you will receive an email confirmation containing a tracking link to monitor your delivery's progress.
Are the products on your site authentic?
Absolutely. As an authorized retailer for all brands we carry, we guarantee 100% authenticity on every piece of equipment and apparel.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options such as Klarna and Clearpay.